A: If you receive an error message while processing your order via standard checkout, simply hit the back button and verify that your billing address on the credit card matches your account billing address, try re-entering your card number (with no spaces or dashes), your CVC or security code, and be sure that the card is current and valid. If you receive an error message after validating the information you've entered, please contact customer service firstname.lastname@example.org or 1-800-393-3848 for further assistance.
Q: When will my order be charged?
A: As an added security to our customers, all order are charged as soon as they are placed to ensure that payment information is not stored.
Q: How will the charge appear on my credit card statement?
A: The charge will appear as "ONLINE SKINCARE SALES 8003933848 GA US"
Q: How do I know if my order went through?
A: Once your order is complete, you will be directed to your order confirmation page and receive your order number. An email is also sent immediately once an order is placed. If you don't receive your email confirmation, please make sure to add email@example.com to your approved senders list or double check and make sure your emailed receipt did not filter into your spam. You can always log into your account to view your order status or contact customer service firstname.lastname@example.org
Q: When will I receive my order?
A: We offer different convenient methods of shipment with everyday free standard shipping. Standard free shipping is offered to shipping addresses within the USA and takes on average 2-3 business days depending on the weight and size of the shipment. UPS 2-Day air and UPS Overnight is offered for a quicker shipment and is calculated on a per package basis depending on the weight, size and delivery address of the shipment. International and Canadian shipments average 7-9 business days.
Q: Has my order shipped?
A: All orders are processed within 24 business hours and shipped if all products are in stock. Occasionally items may be backordered from a manufacturer. You will be notified within 24 business hours if there will be a delay in your shipment with an estimated ship date. Upon request, we would are more than happy to separate your domestic shipment and send the backordered item(s) once they are available at no additional cost. If a backordered item has an estimated ship date it will be listed at the time of purchase online.
Q: How do I track my order?
A: You will receive an email with tracking information once your order leaves our facility. You can also track your shipment by logging into your account area and checking your order status.