Order Policy

When you have filled your cart, visit your shopping cart page to review your order. You will see the total amount of your order, excluding shipping, and tax if applicable. We offer convenient checkout methods that include, standard checkout where we accept all major credit cards (VISA, MasterCard, Discover and American Express) or PayPal checkout.

If you choose our standard checkout method, you will be transferred to our secure processing area where you will be asked to provide your billing and shipping information. While in this secured area you will need to enter your credit card information.  As a continuous effort to sustain optimal security for our customers, we process all orders in live time to ensure credit card information and data is not stored.

Upon receipt of your order, we will send you a confirmation email outlining the details of your order.

We want you to be happy with every purchase that you make from our site. If you are unhappy with your purchase, you may simply return the product to us within 30 days of purchase for an exchange or refund. A 15% handling fee may be deducted if items are opened or used. To initiate a return, email hello@askderm.com or call us toll-free 1-800-393-3848 for your Return Merchandise Authorization (RMA). Shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.

After a return has been authorized, please write your RMA# that has been provided on the outside of your package and mail to:

MedAltus Returns Department
281 Treeland Drive
Suite A
Ladson, SC 29456

Returns are processed daily. You will be notified via email once your return has been received and processed. Please allow 3-5 business days for your refund to reflect on your account.

Items in the sale category that are already discounted or are with "slashed" pricing are all sales final.