Return Policy

askderm return policy

askderm wants you to be happy with every purchase that you make from our site. If you are unhappy with your purchase, you may simply return the product to us within 30 days of purchase for an exchange or refund. A 15% handling fee may be deducted if items are opened or used or the return is not as an exchange. To initiate a return, email support@medaltus.zendesk.com or call us toll-free 1-800-393-3848 for your Return Merchandise Authorization (RMA). Shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.

After a return has been authorized, please write your RMA# that has been provided on the outside of your package and mail to:

MedAltus Returns Department
944 College Park Rd.
Suite B
Summerville, SC 29486

Returns are processed daily. You will be notified via email once your return has been received and processed. Please allow 3-5 business days for your refund to reflect on your account.

Beauty tools and devices are subject to a 15% restocking fee.  

Items in the sale category that are already discounted or are with "slashed" pricing are all sales final.