My Cart


Return Policy

askderm return policy

askderm wants you to be happy with every purchase that you make from our site. If you are unhappy with your purchase, you may simply return the product to us within 30 days of receipt for an exchange or refund.  A 15% handling fee may be deducted if items are opened or used or the return is not as an exchange. To initiate a return, email or call us toll-free 1-800-393-3848 for your Return Merchandise Authorization (RMA). Shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.

After a return has been authorized, please write your RMA# that has been provided on the outside of your package and mail to:

MedAltus Returns Department
281 Treeland Drive
Suite A
Ladson, SC 29456

Returns are processed daily. You will be notified via email once your return has been received and processed. Please allow 3-5 business days for your refund to reflect on your account.

Beauty tools and devices are subject to a 15% restocking fee. 

FOREO Products are ALL SALES FINAL.  No returns or exchanges.  

Items in the sale category that are already discounted or are with "slashed" pricing are all sales final.